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The DisplayFusion team is composed of a great group of people. The DF team e-mailed me easy-to-follow instructions to disable the fading feature. My wrong combination of keystrokes accidentally activated the monitor “fading” feature. Then I e-mailed the DF team and I had an answer within an hour. I spent an hour trying to figure out what I did. By the time I realized I had a problem, it was at least 10 minutes after the footnote keystroke mistake, so I wasn’t able to make the connection between the monitor dimming and the footnote keystrokes. If I moved my cursor to one of the dimmed monitors and clicked on something, it came back to life and the other monitor went dim. Unbeknownst to me at first, the two monitors I wasn’t looking at had become dim, as if they went into some sort of power-saving mode. This past week, I entered the wrong combination of keystrokes to insert a footnote in a word processing document. Every time I’ve reached out to the Binary Fortress Software/DisplayFusion (DF) team for help, they had the answer to me within 24 hours. On a half dozen occasions, something funky has happened to my three monitors, especially after a Windows® upgrade. I work for a small nonprofit that has no internal IT expert support, so I’m on my own most of the time. I’ve been using DisplayFusion since 2011.
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